Privacy Policy

Last Updated: July 29, 2026

SleepMist weoperates this website and online store, including all related information, content, products, services, and features.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Payment Information

When you make a purchase, your payment is securely processed through trusted payment service providers such as PhonePe, UPI, Credit Cards, Debit Cards, Net Banking, Wallets, or other supported payment methods.

SleepMist does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.

Order Information

We collect information relating to:

  • Products purchased

  • Order history

  • Delivery information

  • Returns and refunds

  • Shopping cart and Wishlist items

Device Information

We may automatically collect:

  • IP Address

  • Browser type

  • Device type

  • Operating System

  • Website usage information

  • Cookies and similar technologies

Customer Communications

Any information you voluntarily provide while contacting us through email, WhatsApp, contact forms, or social media.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically through cookies, analytics tools, and similar technologies when you browse our website.

  • From our payment gateway providers for payment confirmation.

  • From shipping and logistics partners for order fulfillment.

  • From marketing and advertising platforms where permitted by law.

How We Use Your Information

Your personal information is used to:

  • Process and fulfill your orders

  • Process payments securely

  • Deliver products to your address

  • Send order confirmations and shipment updates

  • Respond to customer service requests

  • Improve our products and website

  • Detect and prevent fraud or unauthorized transactions

  • Personalize your shopping experience

  • Send promotional emails, offers, and updates (only if you have opted in)

  • Comply with applicable legal and regulatory requirements

Sharing of Personal Information

We only share your information when it is necessary to operate our business or comply with legal obligations.

Your information may be shared with:

  • WooCommerce and WordPress services required for operating our online store

  • PhonePe and other authorized payment service providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising service providers

  • Government authorities or regulatory bodies where required by applicable law

We do not sell, rent, or trade your personal information to third parties.

Cookies

We use cookies and similar technologies to:

  • Keep you logged into your account

  • Remember items in your shopping cart

  • Improve website performance

  • Analyze website traffic

  • Enhance user experience

  • Display relevant advertisements

You may disable cookies through your browser settings; however, some features of our website may not function properly.

WooCommerce & WordPress

Our website is powered by WooCommerce, an e-commerce platform built on WordPress.

WooCommerce enables us to process orders, manage customer accounts, maintain website functionality, and provide a secure shopping experience.

We may also use trusted third-party plugins and services to improve website security, analytics, payment processing, customer support, and order fulfillment. These service providers receive only the information necessary to perform their services and are required to protect your information appropriately.

Payment Security

Payments on SleepMist are processed through secure payment providers, including PhonePe and other authorized payment gateways.

All payment information is encrypted during transmission using secure technology. SleepMist does not store your complete payment card details or banking credentials on its servers.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraudulent activity

After this period, your information will be securely deleted or anonymized where appropriate.

Children’s Privacy

SleepMist products are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will promptly delete it.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your personal information

  • Lodge a complaint with the appropriate regulatory authority

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send updates regarding:

  • New product launches

  • Special offers and discounts

  • Sleep wellness tips

  • Product updates

  • Company announcements

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality.

The updated version will always be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SleepMist

Email: support@sleepmist.in

Phone: +91 87143 79448

Business Address:

F46, Forza Mall
Tirur, Kerala 676101
India