Shipping Policy

Last Updated: July 29, 2026

At SleepMist, we are committed to delivering your orders safely and as quickly as possible. Every order is carefully packed to ensure your SleepMist Pillow Mist reaches you in perfect condition.

Shipping Charges

  • Free Shipping on all prepaid orders across India.

  • Cash on Delivery (COD) charges, if applicable, will be displayed during checkout.

Cash on Delivery (COD)

  • Cash on Delivery is available for eligible locations across India.

  • SleepMist reserves the right to enable or disable COD for certain PIN codes or high-value orders.

  • Additional COD handling charges, if applicable, will be displayed during checkout before payment confirmation.

Order Processing & Dispatch

  • Orders are processed within 1–2 business days after order confirmation.

  • Once processed, orders are dispatched through our trusted delivery partners.

  • During festivals, promotional campaigns, or periods of high order volume, dispatch may take slightly longer. We appreciate your patience and will keep you informed of any significant delays.

Delivery Timeline

Estimated delivery times after dispatch are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Actual delivery times may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment until delivery.

Important Information

  • Shipping is currently available only within India.

  • We do not offer international shipping at this time.

  • Please ensure that your shipping address, PIN code, and contact number are accurate to avoid delays or failed deliveries.

  • If an order cannot be delivered due to an incorrect address or unavailable recipient, additional shipping charges may apply for re-dispatch.

Damaged or Lost Shipments

If your order arrives damaged, leaking, or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photos or videos of the package and product.

If your shipment is lost in transit, we will investigate the matter with our logistics partner and provide an appropriate resolution.

Delivery Delays

While we strive to deliver every order on time, delays caused by courier partners, natural events, public holidays, strikes, or other circumstances beyond our control may occasionally occur. SleepMist shall not be held responsible for such unavoidable delays.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SleepMist

Email: support@sleepmist.in

Phone: +91 87143 79448

Business Address:

F46, Forza Mall
Tirur, Kerala 676101
India