Return, Refund & Cancellation Policy

Last Updated: July 29, 2026

At SleepMist, we strive to ensure that every customer has a great shopping experience. Please read our Return, Refund, Exchange, and Cancellation Policy carefully before placing an order.

Exchange Policy

Due to the personal care and hygiene nature of our products, SleepMist Pillow Mist Sprays are non-exchangeable once delivered.

An exchange will only be considered if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product is leaking or defective upon delivery.

To request an exchange, please contact us within 48 hours of receiving your order and provide clear photos or videos of the issue.

Approved exchange orders will be dispatched only after verification of the returned product or evidence provided.

Exchange requests can only be processed once for the original order.

Return Policy

For hygiene and safety reasons, SleepMist Pillow Mist Sprays cannot be returned once delivered, except in the following cases:

  • Incorrect item delivered.

  • Product received in damaged condition.

  • Product leaking during transit.

  • Manufacturing defect.

If your return request is approved:

  • The product must be unused, unopened, and returned in its original packaging.

  • Requests must be made within 48 hours of delivery.

  • Products damaged due to misuse or improper handling will not be eligible for return.

  • Any promotional or complimentary items received with the order must also be returned. If not returned, their value may be deducted from the refund or store credit.

Returns can only be processed once for the original order.

Cancellation Policy

  • Prepaid orders may be cancelled before they are dispatched.

  • Once an order has been dispatched, it cannot be cancelled.

  • If a cancellation is approved after shipment has been processed but before delivery, a cancellation and logistics fee may be deducted where applicable.

Refund Policy

Refunds are not offered as a standard policy.

If a refund is approved due to an eligible return, damaged product, or order cancellation before dispatch:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days after approval, depending on your bank or payment provider.

  • Shipping charges, if applicable, are non-refundable unless the error was on our part.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Opened or used Pillow Mist Sprays

  • Products with tampered packaging

  • Products damaged due to customer misuse

  • Clearance sale or promotional items (unless received damaged or incorrect)

Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Photos or videos clearly showing the issue

Our support team will review your request and provide an appropriate resolution.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

SleepMist

Email: support@sleepmist.in

Phone: +91 87143 79448

Business Address:

F46, Forza Mall
Tirur, Kerala 676101
India