Terms & Conditions

Last Updated: July 29, 2026

Welcome to SleepMist. By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms & Conditions. These terms govern your use of our website and services. If you do not agree with any part of these Terms, please refrain from using our website.

Changes to These Terms

SleepMist reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

Electronic Communications

When you visit our website, place an order, or contact us via email, WhatsApp, SMS, or phone, you consent to receive communications from SleepMist electronically.

These communications may include:

  • Order confirmations

  • Shipping updates

  • Customer support responses

  • Promotional offers (where you have opted in)

  • Important service announcements

Electronic communications satisfy any legal requirement that such communications be in writing.

Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision of a parent or legal guardian.

Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text

  • Icons

  • Videos

  • Product descriptions

  • Website design

  • Software

is the property of SleepMist or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit any website content without our prior written permission.

Intellectual Property Complaints

If you believe that any content on our website infringes your intellectual property rights, please contact us at:

Email: support@sleepmist.in

Please include sufficient information to identify the copyrighted or trademarked material and the basis of your claim.

User Accounts

If you create an account with SleepMist, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities carried out under your account.

SleepMist reserves the right to suspend or terminate accounts, refuse service, or cancel orders where fraudulent, unlawful, or abusive activity is suspected.

Product Information

We strive to ensure that all product descriptions, pricing, images, and other information are accurate.

However, minor variations in packaging, color, or appearance may occur.

SleepMist does not guarantee that all content on the website is completely free from typographical or technical errors.

Pricing & Payments

  • All prices displayed on our website are in Indian Rupees (INR).

  • Prices include applicable GST unless otherwise stated.

  • Payment methods include UPI, Credit Cards, Debit Cards, Net Banking, Wallets, PhonePe, Cash on Delivery (where available), and other supported payment methods.

  • We reserve the right to modify prices without prior notice.

Order Acceptance

Placing an order does not guarantee acceptance.

SleepMist reserves the right to refuse or cancel any order due to reasons including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Incorrect customer information

If payment has already been received, an eligible refund will be processed according to our Refund Policy.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery dates are approximate and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

SleepMist shall not be held responsible for delays caused by third-party logistics providers.

Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Limitation of Liability

SleepMist shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except where liability cannot be excluded under applicable law.

Our products are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Prohibited Uses

You agree not to use this website:

  • For any unlawful purpose.

  • To violate any applicable laws or regulations.

  • To interfere with website security or functionality.

  • To upload malicious software or viruses.

  • To infringe upon the rights of others.

  • To copy or misuse our content without permission.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Malappuram District, Kerala, India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SleepMist

Email: support@sleepmist.in

Phone: +91 87143 79448

Business Address:

F46, Forza Mall
Tirur, Kerala 676101
India